Who is BGRS?
 

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about global talent mobility. Come join one of the leading companies in this rapidly evolving industry, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview
You will own: Operational client partnership and advocacy; delivery of operational excellence via a global service delivery team, contractual compliance and account governance structure. The successful incumbent will also participate in new client development pursuits, new client implementations, strategic organizational projects and be a role model as a people leader and advocate for BGRS leadership behaviours. 

What You'll Be Doing
You'll be managing the customer service operations and leading the execution of the agreed annual strategic plan to one or more regional clients or designated global clients. Responsible for delivering goals and objectives related to operational effectiveness, productivity improvement, revenue generation, premier service, and client retention as well as effectively managing operating expenses.
You'll develop the operational execution plan for the account including structure, resourcing, effectiveness, standardization, data integrity and compliance with company goals, as well as lead and manage a global team of professionals that may be operating locally or cross regionally.
You'll recognise the art of fully utilising your structural capability and cross functional partnership through effective engagement in regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region.
You'll engage actively with performance metrics to achieve optimum productivity across structure through effective utilization of resources including technology capabilities.
Your role is the key support for the regional Manager team to develop effective and productive service delivery methodologies with clients, and you will proactively support the development of client relationships, attending meetings and reviews as required.

You'll partner with the Global Account Lead around the formulation of client strategies and support them with account renegotiations including Requests for Proposals (RFP) from current clients.

What You Bring to BGRS
You will be an ambitious senior mobility practitioner who can execute world class client service aligned with consistent operational excellence within a fast paced, change environment. You will understand the changing nature of our industry and thrive in a collaborative culture centred on driving value through change and innovation.
You'll be able to demonstrate:
• Experience operating at leadership level in a high change or transformational environment, and ability to demonstrate strong leadership capability in this environment
• Proven project management capabilities with a track record for complex service delivery success
• Proven people management experience and good leadership skills; Supportive leadership style, ability to deliver operational coaching and continuous improvement culture
• Leadership competencies include results focused, ability to coach, develop and motivate a team, including virtually and cross culturally, collaboration, external focus, takes intelligent risks, forward thinker with proven ability to development and implement strategic client account plans, bias to action
• Demonstrated increased levels of experience (minimum 5 years) in global mobility, human resources, or compensation and benefits administration as well as international assignment management experience, or minimum five years outside management experience and two (2) years’ experience as an Account Manager (or other department related function) with BGRS or similar organisation
• Ability to work under minimal direction, great organizational skills and have the ability to prioritize commitments and projects well
• Strong customer relations skills and have the ability to work with discretion and integrity, negotiation experience preferred
• A team player with a high level of work ethic required
• Business and financial acumen; familiarity with P & L statements
• Strong written communication skills, with the ability to develop technical business correspondence and excellent presentation skills
• CRP and GMS certification is advantageous

What BGRS Offers
You'll be rewarded with a competitive salary and target based incentive plans supporting our performance culture, including additional reward for incremental revenue achievements.

• Workplace flexibility for a balanced work/life approach
• Comprehensive benefit package and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such, is dedicated to considering all qualified applicants without regard to age, disability, gender, marriage or civil partnership status, race, religion, belief, sex, sexual orientation and any other characteristic protected by law.

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