Openings >> Customer Service Agent
Customer Service Agent
Summary
Title:Customer Service Agent
ID:5201C
Location:Ottawa, ON
Description

Who is BGRS?
 

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.


Role Overview

We are looking for highly talented Customer Service Agents who will serve as the first point of contact between BGRS and our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.

We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts do not exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!


What You'll Be Doing
 

• Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre



What You Bring to BGRS
 

  • Must be Bilingual (French / English)        
  • Ability to fluently write in both languages
  • Previous experience in a customer support role through a contact center
  • Strong phone and verbal communication skills
  • Familiarity with Customer Relationship Management (CRM) systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively

 

Other Information:
 

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)

 


What BGRS Offers

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
 

Follow BGRS
  
 


As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.
 

 

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