Who is BGRS?
 

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

We are looking for a skilled Team Leader, Claims Processing to supervise daily operations and personnel aiming for maximum efficiency regarding claims processing for our clients. This role will ensure to communicate and educate staff regarding policy/claims provisions, including training and the appropriate referral to policies and client advisors. This is a great opportunity for a high-energy, results focused professional looking for a challenge within a fast-paced environment. At BGRS, success is achieved through a highly collaborative, process driven, team focused approach to doing business!

Reporting directly to the Manager, Claims Processing, you will interact daily with team members and/or peers within the functional area. You will effectively supervise your team and processes to ensure quality results for the client, while monitoring and conducting customer needs assessments while keeping employee morale. From time to time, you may be required to assist the department with telephone communications to clients regarding claim benefits.

An excellent Team Leader, Claims Processing must be an organized, reliable, results-driven professional and have excellent people skills. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Team Leader, you must also have excellent customer service and communication skills along with exceptional attention to detail and accuracy. As well, strive for excellence by leading information sessions, team huddles, coach, and nurture and seek out future talent.

You also have the drive to ensure the continuance of business while creating a culture that is positive and employee centric.

What You'll Be Doing

 

• Builds on the strategy that has been implemented to meet financial and quality objectives that support client and the company’s goals.
• Oversees work of employees engaged in processing claims, maintaining related files and logs, and checking eligibility of claims. Proactively identifies problems and assists in solving payment and other business office issues

• Monitors processing of claims for reimbursement and ensures all necessary documentation and attachment are included with claims. Interacts with clients and administrators to coordinate communication of billable services to clients.

• Provide direction, leadership, vision and knowledge to the Claims Processing Team

• Proactively identifies problems and assists the team in solving relocation/policy/claims and other business issues

• Provide strategic leadership, vision and direction to the Claims Processing Team and ensures adherence to relocation policy matrix

• Ensure team’s duties are carried out professionally by answering questions from our client(s).

• Maintains a quality system, which will be conducted by coaching, one on one feedback and focuses on continual improvement and employee involvement.

• Develops, manages and motivates a strong, effective Claims Processing team.

• Ensures that BGRS internal policies and procedures are adhered to and applied by the team.

• Interacts daily with employees to ensure that all team members understand their expectations and their importance to the program.

• Assists with the hiring, coaching and provide training to personnel to maintain high customer service standards

• Creates and maintains a healthy and productive environment for their associates, guaranteeing fair, consistent, equitable treatment in a safe environment.

• Collect and gather statistical data for weekly, monthly and annual reports for different departments or upper management

• Processes payment statements by posting, listing and adjusting payments. Reviews denied and pending listings, notifies appropriate personnel and takes corrective action.

• Determine employee job standards and performance expectations

• Assists Manager, Claims Processing as required

• Perform quality assurance checks on employees work including regular job shadowing and taking appropriate corrective and preventive measures if required

What You Bring to BGRS

• Bilingualism is Mandatory

• 2-3 years of Finance/Accounting experience or related experience

• 3+ years providing exceptional Customer Service

• Exceptional attention to detail and accuracy

• Background in relocation services would be an asset

• Knowledge of Government of Canada contracts, with specializing in Relocation services
   

• Strong supervision, analytical, organizational, interpersonal and time management skills

• Experience designing incentives, establishing goals and managing call centre productivity according to metrics

• Committed to tightly managing daily goals and handling client escalations

• Strong communication skills, written and verbal

• Problem solver who can lead team through crisis situations through rational approach, mature judgment and clear coordination of tasks
   

• Provides leadership and coaching to drive performance with the team

• Proven influencing, judgment and decision-making skills with the ability to lead staff

• Exceptional problem solving, conflict resolution and listening skills

• Flexibility to work additional hours as dictated by business needs

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.

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