Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

The Director, Digital Products leads a 3-person team whose mandate is to drive forward the digital roadmap with our customers and prospects.

 

What You’ll Be Doing

Clients and Prospects

• Works closely with Client Development and Client Services who are engaged with the prospects and clients to understand their direction and strategy in order to contribute to IT solution needs.

• Accountable for the successful implementation of new clients from a technology and reporting perspective.
• Demos client technology and enhancements with prospects and current clients.
• Participates in Best and Final presentations and Client Forums.
• Responsible for the coordination, research and writing of high quality and timely RFP and RFI responses related to digital technology platform.
• Be conversant on how the products work; be able to work with clients to assess product fit; help the customer envision how the solution could be utilized.

Products

• Key contributor to new IT digital product development, including analysis, design, vendor selection, contract negotiation, knowledge transfer to delivery and support teams.

• Takes a lead role in bringing forward digital products and trends to the IT roadmap. Responsible for taking the finalized roadmap and bringing it to life with the various internal stakeholder groups such as IT Development and Marketing.

• Research and recommend new digital products/channels and/or identify new market opportunities.

• Understand product design and delivery expertise; collaborate with Marketing to design compelling product packages; be a digital product evangelist.

Business Process

• Works with IT Delivery, PMO and L&D to coordinate proper handoff of solution into the delivery process and to provide SME support as needed during the delivery phase.

• Collaborates and communicates with Client Services stakeholders about client technology, new releases, issues, resolutions as well as opportunities to better meet client needs.
• Prepares and manages the Digital Technology budget, develops business cases, and presents proposals for capital projects to senior leadership.

Team Management

• Manages the Digital Products team to ensure appropriate resource allocation across various portfolios and ensure the timely and effective resolution of support issues.

• Assists team members with their client presentations to ensure crisp delivery and strong communication and influencing skills.

• Provides ongoing coaching and mentoring to the team and leverages internal talent programs to increase employee performance and engagement.

• Provides oversight and guidance to the team in the creation and delivery of technical presentations to support client development meetings with prospects and as well as demos with existing clients.

• Instill a culture of high performance and collaboration

What You Bring to BGRS

• University degree in Business Administration or Computer Science, Information Services or equivalent.

• 10+ years of related job experience.

• 5+ year’s previous People Management experience.

• Strong knowledge of digital products, focusing on web and mobile channels

• Experience selling client technology in a B2B environment.

• Exceptional interpersonal and communication skills (verbal and written) internally at various levels of the organization and externally with clients.

• Strong customer-facing skills with the proven ability to develop and sustain critical relationships at all levels of a client organization (existing and prospective clients).

• Superior presentation skills to be able to discuss and explain information clearly and concisely to a business and technical and non-technical audience.

• Strong leadership abilities including experience in collaborating with Senior Management to identify business goals, influence and negotiate through conflicting needs to “sell” a solution and its benefits

• Ability to conceptualize complex ideas into the key artifacts required to develop solutions

• Extensive experience with writing business cases, feasibility and alternative studies and competitive and market analysis

• Strategic and innovative leader who is the key contributor to the longer term IT roadmap.

• Ability to translate business requirements into technology requirements and modify business requirements according to technology constraints.

• Ability to think from an end user’s point-of-view in terms of application configuration, usability.

• Advanced problem-solving and negotiation skills.

• Strong results orientation and ability to manage multiple priorities and deadlines.

• Previous working experience in a Matrix management structure. Experience in product management and/or solutions management, ideally in an information technology role.

Other Information:

• Travel and calls:

  • Willingness to travel up to 30-35% (mostly in the US)

  • Some calls required after core hours to accommodate global client base.

     

What BGRS Offers

• Competitive salary and incentive plans

• Workplace flexibility for a balanced work/life approach

• Comprehensive benefits packages and wellness program

• Generous company-paid vacation days and holiday time

• Challenging, collaborative, diverse corporate culture

• Ongoing opportunities for learning and career development

Other Information

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)

   

• BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

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[Equal Employment Statement- US]
As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.

[Equal Employment Statement- EMEA]

As an Equal Opportunity Employer, BGRS embraces diversity and, as such, is dedicated to considering all qualified applicants without regard to age, disability, gender, marriage or civil partnership status, race, religion, belief, sex, sexual orientation and any other characteristic protected by law.

All applicants are subject and consent to GDPR (General Data Protection Regulation) terms and conditions. Please click here for a full Privacy Notice.