• Relationship Management – Builds working relationships with internal and external contacts to collaborate on various matters.

• Customer Focus – Proactively corrects and resolves customer service issues and monitors customer satisfaction.

• Results Delivery – Resolves issues of varied scope and complexity where analysis of data requires evaluation of identifiable factors.

• Strives for Excellence – Works with People Manager to implement performance development activities, including self-development actions.

Role Overview:

The incumbent provides a full spectrum of HR functions to the Singapore office.  He/she is expected to maintain a high level of technical expertise in HR policies and practices and provide high quality and responsive HR support and services to employees.  He/she is expected to ensure legislative compliance of company practices with the Global company policies as well as country requirements.

HR Policy & Procedures

• Ensure the local HR policy manual/handbook is up-to-date with global/corporate policies as well as regional policies.
• Keep abreast of the updates and changes of the local labor law and regulations and revise the local policy/handbook which necessitates.

Talent Acquisition

• Partner with the Hiring Manager in all phases of the recruitment and selection process for open roles.
• Create the recruitment strategy.  Responsible for posting the job opening externally.  Shortlists candidates and conducts first interviews.  Provide feedback and participate in the selection process.
• Prepare compensation analysis and recommend offer package.
• Prepare employment contract and arrange for on boarding administration.

Payroll

• Responsible for all aspects of the monthly payroll, working closely with the external payroll provider
• Ensure all salary payments are processed in a timely manner without error.  Works with Corporate Finance for the payroll funding.
• Prepare monthly payroll report for APAC HR Manager’s or Country Head’s approval.
• Responsible for all communications relating to payroll.
• Participate in monthly service calls with service provider.
• Collaborate with Manager, Payroll (North America) on regional audits and other payroll initiatives.

Compensation & Benefits

• Act as a subject matter expert on local compensation matters by providing regular local market updates to APAC HR Manager and Compensation Manager.

• Assist APAC HR Manager to review local benefit programs.
• Work with insurance broker to negotiate for the best employee insurance benefits programs.
• Provide support on benefits administration.
• Handle all aspects of the new member enrollment and annual re-enrollment including employee communications and provision of employee to service providers.
• Responsible for ensuring the reconciliation and payment of the monthly (or annual) premium billing statements.
• Manage the eLeave systems

Performance Management

• Conduct performance management training to local employees.
• Ensure processes are followed by providing necessary guidance and supports to employees.

Data Management & Reports

• Input all records pertaining to the employees into the HRIS.
• Prepare reports and metrics for the country management team and APAC HR Manager.
• Prepare regular HR reports and analysis including employee turnover, headcount, stay interview, exit interviews, etc.

Talent Management

• Conduct stay interviews and exit interviews and provide feedback to the respective department managers.
• Provide consultancy support on employee relation issues to managers and employees.

Others

• Participate in global or regional HR projects.
• Actively participate in all Global and APAC HR team calls/meetings.  Brings forward any ideas, trends, or questions/issues from the region to the team meetings for discussion and collaboration..
• Support implementation of various HR initiatives in the local office that includes providing training and communication to the office.

Qualifications/Requirements

• Bachelor’s degree or equivalent with membership of a professional HR institute is preferred.
• 3 – 6 years’ Human Resources generalist and payroll experiences preferably in a global company.
• Demonstrate good judgment and decision-making ability.
• Good presentation, facilitation and interpersonal skills.
• Proactive, well-organized with good problem solving skills.
• Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities.
• Strong collaboration skills with the proven ability to work on projects with colleagues in other countries.
• Proficient in Microsoft environment and web applications.
• Excellent command of both spoken and written English.