At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview:

We are looking for Relocation Assistance Agents who will provide relocation policy advice to our customers through multiple channels. All relocation advice must be administered within the prescribed relocation policy, while also meeting the expected level of service as required based on our Service Level Agreement. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.

We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!

What You’ll Be Doing

• Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers
• Effectively resolve complex relocation problems within the constraints of the relocation policy
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Complete all daily assigned call backs and follow ups to ensure customer satisfaction
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures
• Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
• Various administrative tasks including record keeping and data entry

What You Bring to BGRS

• Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset

• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required

• Previous experience in a customer support role through a contact center

• Good interpersonal and communication skills

• Superior customer service skills and orientation

• Collaborative style needed

• Ability to maintain professionalism at all times under stressful situations

• Strong organizational skills

• Ability to plan and manage work under time constraints, without direct supervision

• College/university graduate or 3-5 years of customer service experience

• Bilingualism is an asset

Other Information:
 

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)
• BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.