Company

BGRS is a leading global provider of relocation services, technology and knowledge. Our portfolio consists of operating lines in global relocation services, home valuations, move programs & related services, and technology platforms that add value for our customers. Our employees operate from regional offices in Asia, Europe, North America and South America to support the success of our clients and their relocating employees around the world.

Primary Responsibilities:

• Adheres to the BGRS Premier Service Philosophy in all aspects of the assignment process.
• Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate.
• Carries out the pre assignment briefing and orientation of the assignee on the client’s policy, including compensation details where applicable.
• Provides continuing advice and support to both client and assignees, maintaining regular contact throughout the assignment.
• Updates the BGRS client database and provides the required data for the production of status reports.
• Initiates Premier Service assignee surveys.
• Participates as required in special projects to develop BGRS’ value.
• Undertakes other tasks as required.

Qualifications:

• Bachelor Degree or equivalent preferred with at least 1 year in a customer service position; a minimum of one year required with a preference for five years work history.
• Previous customer service experience may be considered favorably towards consultant promotional opportunities.
• Customer-oriented with excellent listening and consultative skills.

Other Information:

• Excellent organization, administration and planning skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently, prioritize and manage multiple projects in addition to day to day activities.
• Sensitivity to the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process.
• Ability to work well within a multicultural team.
• Ability to read and write Chinese to liaise with Client.
• Basic understanding in the areas of immigration and assignee transfer process.
• Flexibility and a willingness to undertake additional tasks, as required.
• Ability to handle pressure with tenacity and resilience.
• Ability to deliver against tight deadlines and expertly prioritize and manage multiple reuqests.