Openings >> Customer Service Agent
Customer Service Agent
Summary
Title:Customer Service Agent
ID:5056
Location:Singapore
Description

COME JOIN US & MAKE A DIFFERENCE

 
What You'll Be Doing

We are looking for highly talented Customer Service Agents who will serve as the first point of contact between BGRS and our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.

We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts do not exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!

 

What BGRS Offers

 

  • NO WEEKEND OR NIGHT SHIFTS
  • Competitive salary 
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development

Primary Responsibilities:

• Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre


What You Bring to BGRS

Must be Bilingual (French / English)
• High school diploma or equivalent
• Previous experience in a customer support role through a contact center
• Strong phone and verbal communication skills
• Familiarity with Customer Relationship Management (CRM) systems and practices
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively

 


Other Information:

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)

 

Follow BGRS


BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs. Who is BGRS?
 

 

This opening is closed and is no longer accepting applications
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