Openings >> Relocation Assistance Agent
Relocation Assistance Agent
Summary
Title:Relocation Assistance Agent
ID:5232C
Location:Ottawa, ON
Description

Who is BGRS?
 

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.


Role Overview

To provide relocation services to our clients and their employees and families. Manage the smooth transition of a relocating employee and their family members to a new location by acting as a single point of co-ordination and to provide ongoing support during the assignment, including repatriation where appropriate. To provide Premier Service to the client and their employees at all times during the relocation.

What You'll Be Doing

  • Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers

  • Effectively resolve complex relocation problems within the constraints of the relocation policy

  • Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner

  • Complete all daily assigned call backs and follow ups to ensure customer satisfaction

  • Identify areas of opportunity and utilize your skill and knowledge to suggest improvements

  • Effectively manage your time while working in a fast-paced environment

  • Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures

  • Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption

  • Various administrative tasks including record keeping and data entry


What You Bring to BGRS

  • Bilingualism is mandatory

  • Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset

  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required

  • Previous experience in a customer support role through a contact center

  • Good interpersonal and communication skills

  • Superior customer service skills and orientation

  • Collaborative style needed

  • Ability to maintain professionalism at all times under stressful situations

  • Strong organizational skills

  • Ability to plan and manage work under time constraints, without direct supervision

  • College/university graduate or 3-5 years of customer service experience


What BGRS Offers

  • Competitive salary and incentive plans
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
 

Follow BGRS
  
 

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.
 

 

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