Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.

Purpose and Scope:

To provide relocation services to our clients and their employees and families. Manage the smooth transition of a relocating employee and their family members to a new location by acting as a single point of co-ordination and to provide ongoing support during the assignment, including repatriation where appropriate. To provide Premier Service to the client and their employees at all times during the relocation.

Accountabilities:

•Ensures that Premier Service Philosophy is adhered to in all dealings with clients and assignees and that Premier Service levels are achieved
•Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate
•Carries out the pre assignment briefing and orientation of the relocating employee based on the client’s policy, including compensation details where applicable
•Provides continuing advice and support to both client and relocating employee, maintaining regular contact throughout the scope of the engagement
•Manages the payments related to the assignment including payroll instructions, expenses and invoices
•Maintains data integrity
•Updates the BGRS client database and provides the required data for the production of status reports
•Ensures Premier Service surveys are appropriately triggered to assignee/transferees
•Undertakes other tasks and special projects as required including support of chair side trainings
•Ensures that files are properly maintained (electronic and hard copy files meet standard company and client requirements) which may include scanning or filing of important documentation

Qualifications:

Education-
•Bachelors Degree or equivalent preferred

Experience-
•At least 2 years’ experience in a similar customer service related role, or 1 year’s experience as an Associate (or other department related function) with BGRS

Skills-
•Bilingualism (French and English) mandatory – verbal and written
•Excellent organization, administration and planning skills
•Excellent written and verbal communication and interpersonal skills
•Ability to work independently, prioritize and manage multiple projects in addition to day to day activities.
•Proficient in IT applications e.g. Microsoft Office (Word, PowerPoint and Excel)
•Attention to detail and numeric skills
•Additional language capabilities advantageous
•Flexibility and a willingness to undertake additional tasks, as required

BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.