Company
 
BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers. 
  

Initiations Coordinator
The Initiations Coordinator will support the effective input and processing of Initiations into BGRS' operating systems for a wide portfolio of relocation clients. The role carries responsibility for helping to ensure that the service team conform to BGRS' agreed initiations standards, meet Client SLA’s and also internal KPI’s for speed, accuracy, and integrity of the data which is entered into a variety of systems.
 

Responsibilities 

• Ensures the correct interpretation of client initiations data and internal documentation (E.G. Program Summary, Client Initiations Information (CII) or Initiations Forms to ensure accuracy in the Initiations Process across a wide variety of different client profiles and initiations types
• Ensures correct programs, divisions and data are entered into the relevant systems and services initiated for a number of diverse Client profiles
• Demonstrates a full understanding of the Initiations Process and being able to effectively query, challenge and follow up on missing data and communicate effectively to retrieve or audit data which is missing or incorrect
• Communicates effectively with both internal teams and externally where required to clearly convey issues, ideas and challenges (example, Program / Division changes, follow up on missing / incomplete data or resolve IT / Systems challenges which affect initiations accuracy or productivity
• Audits work of self and others as required to ensure that all initiations are entered in an accurate and timely manner
• Works internationally with members of the team in other regions, ensuring effective delivery of service within the 24/7 model and offshored processes (working closely with other team members in the Bangalore / Scottsdale service centres as part of a “shared services” model
• Ensures accurate document uploads for the Initiations Process via OnBase
• Additional projects and data entry as required to support internal stakeholders

Qualifications 

• Proficient in Microsoft Office environment
• University Degree preferred
• Second Language (An international business language is preferred)
• 1+ year in an administrative or business process role (ideally for a large size or international organization)
• 2 + years of experience working for an International Organization (Business Process, BPO,Shared service or other admin role)
• International living or working experience, and voice contact with International Customers
• Expatriate management experience or experience working for a relocation or global mobility organization
• Familiarity with in-house operating systems in a complex capacity