Company

BGRS is a leading global provider of relocation services, technology and knowledge. Our portfolio consists of operating lines in global relocation services, home valuations, move programs & related services, and technology platforms that add value for our customers. Our employees operate from regional offices in Asia, Europe, North America and South America to support the success of our clients and their relocating employees around the world.

Role Overview:

The role is to help manage our supplier network in APAC, reporting into the Manager, Supplier Networks. The Supplier Networks department supports RFP projects to regularly re-select our network of suppliers, negotiates pricing, puts contracts in place, provides training on client policies and company procedures, establishes performance standards, and measures results.  Supplier Networks is also responsible for supporting business development and operations by providing internal training and attending transition meetings and client presentations.

Primary Responsibilities:

• Pro-actively manage Destination Service & Immigration Service Providers based in the APAC Region – Partnering with the procurement team on selection (through RFP), price negotiation, contracting, system updates, training (development and delivery), issue logging and resolution, performance review, cost, volume and performance tracking. Drive and demonstrate continuous improvement in customer satisfaction scores for owned suppliers.
• Act as principal SCM point of accountability for a portfolio of medium to high complexity clients. (IE: clients with need for tailored solutions, cost savings reporting, creative service line solutions, non-standard policies and destinations, highly diverse populations, remote locations).
• Support allocated client services team members (as per above) with supplier issues / escalations on all service lines (not limited to Destination Service Providers) belonging under the Supplier Networks team.
• Act as global SCM lead for certain duties when the Global Director is based in same region/office,  e.g. client review preparation, notifications of key changes on the client.
• Participate and present on recurring client reviews, including self-preparation via following Supplier Networks approach and process, supporting client services by meeting with head of global mobility or other client mobility team members.
• Pro-actively lead projects related to allocated client accounts, including cost savings, supplier solutions, client-specific supplier trainings, client services trainings related to supplier information. 
• Support management of global service providers (including temporary accommodation, immigration, spousal assistance, education services, furniture rental) on a regional level.
• Provide client support for RFPs, RFIs, and re-bids for existing client business. Attend prospective low-mid complexity client meetings to represent Supplier Networks, alongside the sales lead and client services director, SVP.
• Demonstrate strong presentation skills across supplier and client settings, including assuming the position of lead presenter.
• Be proficient in procurement strategies; provide data support for pricing analysis, cost savings reports and other data tracking on supplier management.
• Clear solution-based approach; solve complex issues and be a successful advocate for suppliers, clients and internal staff members.
• Research, develop, and deliver trainings for  suppliers and internal operational teams.

Core Competencies:

• Solid interpersonal and verbal communication skills
• Strong problem solving/decision making skills
• Ability to be proactive and to work on own initiative
• Attention to detail and highly organised
• Ability to analyse key financial data and put in place supplier performance measurements
• Ability to lead/support RFP processes
• Excellent negotiating and analytical skills
• Understanding of procurement methodology and ability to demonstrate cost savings and value add
• Flexibility to work across time zones and occasionally travel (for conferences/site visits, etc.)

Qualifications:

• College/University degree or equivalent
• Fluent Level of English
• Additional Language skills preferred
• Advanced ability in Excel, Word, and PowerPoint preferred
• Experiences in Client Relationship Management and Supplier Management or Procurement
• Experience of living abroad or working with different cultures preferred
• At least 3 years’ working experience preferably in relocation and/or supply chain management field. Applicant with less experience will be considered as Supplier Network Specialist.