Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.
 

Associate Consultant
 
The Associate Consultant acts as the primary point of contact for non-home sale relocation customers.  The Associate Consultant counsels customers on benefits provided by their employer, as well as coordinate services across the supplier network and other service teams to ensure customer satisfaction with relocation services provided. 


Responsibilities

• Drive a high level of customer and client satisfaction
• Counsel customers on relocation benefits provided by their employer
• Coordination of all services delivered to customers
• Provide guidance on rental properties and coordinates visits with real estate agents, rental agents and rental agencies
• Assist customer in securing housing in new location
• Administration of rental assistance, marketing assistance, destination service benefits
• Drive high levels of service acceptance and supplier utilization
• Manage exception process ensuring appropriate approvals are obtained
• Execute customer service transactions, as required
• Ensure system data integrity
• Enforce client relocation policies for their transferees
• Perform other duties as assigned

 
Qualifications

• BA/BS or equivalent work experience
• Must be a US Citizen
• 2+ years experience in a customer service role in relocation services or in related industry experience
• Proficient in Microsoft Office environment
• Customer focused
• Strong interpersonal skills
• Solid decision making skills
• Excellent verbal and written communication skills
• Ability to manage conflict                           
• Demonstrates flexibility and innovation
• Product knowledge
• Solid organizational skills
• Detail oriented
• Maintains effective working relationships
• Ability to handle multiple priorities

 
As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.