Primary Responsibilities:

• Managing the Transition process for transactional processing between internal and External teams, working closely with the GFO Director

• Overall responsibility for the audit / approval, recording and payment of IPR Payment requests for Supplier and assignee payments.

• Take full responsibility for timeliness, completeness and accuracy and meeting service level agreements.

• Develop and enhance regular metric, SLA, TAT and productivity reporting to the GFO Director

• Ensure all SOP’s are developed and kept updated accordingly

• Working in alignment with other Regional Production managers to ensure a consistent process is adopted across all Production disciplines

• Key knowledge of the Client Policies, reviewing, revising and guiding team in decision making requirements

• Being an escalation point for Operations Client teams and other departments

• Assist Team Lead to develop strategy for continual development and improvement in productivity of team

• Manage recruitment and performance management of team members, including appraisals

• Develop and exhibit expert level of technical ability for all aspects

• Ensure team is resourced and staffed accordingly to accommodate varying daily and weekly trends and to support any new clients or expansion of service

• Provide leadership and training to the team demonstrating the key core competencies required of a manager and intervene in issues e.g. process / systems failures.

   

Qualifications:

• Related university degree

• Part-qualified ACCA, CIMA or similar discipline

• Relocation industry related job experience preferred

• Minimum of 5 years of accounts payable or related experience including resolving complex issues

• Experience of supervising other staff and managing team workloads

   

Skills and Abilities

• Experience of managing client accounting processes and supervising staff for a period of 3-5 years

• Able to breakdown complex issues and problems into manageable components

• Essential high level knowledge of legcay IGP & GSP & Onbase process systems.

• Self-starter with aptitude for independent problem resolution

• Strong knowledge of client accounting

• Strong and clear verbal and written communication skills – ability to coach and develop others

• Strong technological skills e.g. Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook.

• Ability to manage workload of self and others in a high volume environment

   

Personal/ and of professional Characteristics

• Highly Motivated and Positive Attitude

• Highly process and control oriented – able to own and enforce standard processes across the team

• Takes personal responsibility.

• Adapts well to change

• Completer/finisher

• Responsible and accountable for expected results