Client Accounting Team Leader

Role Profile Key Accountabilities – CDS Level 4:

The team leader will have responsibility for completeness and accuracy of the Client Accounting team for all Clients. The team leader will be reporting to the CA Manager.

Relationship Management – Interacts with client service consultants and managers, Suppliers, Client Billing team and other GFO functions.

Customer Focus – Understands customer expectations identifies opportunities to ensure customer service levels are exceeded and flexible in approach.

Results Delivery – Exercises considerable judgment and initiative relying on established processes and practices for problem solution.

Strives for Excellence – Identifies personal development needs with People Manager and follows through on development activities for performance improvement.

Primary Responsibilities:

• Staff responsibility and managing the workload and priorities of other team members

• Overall responsibility for the audit / approval, recording and payment of same day supplier and assignee payments.

• Follow up on any open queries with suppliers and/or Client Services to ensure timely resolution

• Resolve issues and problems that are raised by other team members

• Ensure daily funding log is completed and sent to the Treasury team

• Provide assistance & support in resolving any WIP “non-billable” items

• Provide backup in the management of Citibank payments & rejections

• Supervise the resolution of all payment issues

• Being a clear point of contact for Operations Client teams and other departments

• Assist Senior Finance Assistant with team training requirement

   

Qualifications:

• Graduate education or equivalent combination of training and years of experience.

• Relocation industry related job experience preferred

• Minimum of 5 years of accounts payable or related experience including resolving complex issues

• Experience of supervising other staff and managing team workloads

   

   

Skills and Abilities

• Experience of managing client accounting processes and supervising staff for a period of 3 years

• Able to breakdown complex issues and problems into manageable components

• Self-starter with aptitude for independent problem resolution

• Strong knowledge of client accounting

• Strong and clear verbal and written communication skills – ability to coach and develop others

• Strong technological skills e.g. Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook.

• Ability to manage workload of self and others in a high volume environment

   

Personal/ and of professional Characteristics

• Highly Motivated and Positive Attitude

• Highly process and control oriented – able to own and enforce standard processes across the team

• Takes personal responsibility.

• Adapts well to change

• Completer/finisher

• Responsible and accountable for expected results