Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview
The Manager, Real Estate Services leads a team that provides marketing and inventory management services consistent with BGRS standards and practices, and client specifications. This role is responsible for ensuring that BGRS adheres to the terms and conditions of client contracts while delivering superior customer service and meeting all clients contracted performance standards.


What You’ll Be Doing

• Ensures that Premier Service Philosophy is adhered to in all dealings with clients, transferees, assignees and service partners, and that target Premier Service levels are achieved and maintained
• Manages all aspects of the day to day activities as the People Manager of the team, including
  • Coaching and training
  • Monitoring staff performance continuously and at a minimum, formally appraises staff annually
  • Manages case load assignments and rebalances as needed
  • Ensures consistency with key standard practices – conducts audits, etc.
  • Ensures compliance with client contract requirements and company policy/practices
  • Ensures compliance with client SLA targets
• Builds productive and effective relationships with Brokers, Client Service Teams, Clients and other suppliers as well as all supporting departments within BGRS
• Manages on-boarding process for new employees to team, and ensures training to perform role effectively
• Develops People Manager skills of the Team Leader
• As required, oversees marketing and inventory for relocations of identified high profile employees (VIPs)
• Escalation and resolution manager for client services teams and team members
• Assists Director to continually assesses opportunities to improve team performance, and internal processes
• Monitors and manages (through Global Alliance Management) the effective service delivery of third party vendors
• Maintains data integrity, and ensures the timely production of effective and valid data for client reporting and BGRS internal use
• Prepares for and contributes to regular client marketing and inventory review meetings
• Participates as appropriate in special projects
• Assists Director in working with the Implementation team during client on-boarding and execution of new account plans, ensuring that communication bridges, policies and procedures and processes are in place; manages successful transition of terminated accounts

What You Bring to BGRS

• Bachelor's Degree or equivalent work experience preferred
• 5+ years experience as a relocation Consultant/Real Estate Specialist/People Manager or similar customer service roles. People management experience, relocation industry experience, and 2 years’ experience as a Team Leader (or other people management function) with BGRS preferred
• CRP and GMS certification preferred
• Experience with US domestic account teams, real estate experience preferred (real estate sales, title/escrow or mortgage)
• Must poses strong customer relation skills
• Must be organized and able to prioritize
• Must have the ability to work with limited direction
• Must possess strong verbal and written communication skills and ability to communicate professionally
• Experience in inventory management preferred
• Proficient in IT applications (e.g., Microsoft Office: Word, Power Point, Excel)

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

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As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.