Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.

Systems Engineer

The Systems Engineer will perform the tasks and duties to maintain a global system of servers and storage that host BGRS applications. The Systems Engineer will respond to support requests and incidents, troubleshoot to resolution and investigate root cause analysis. The Systems Engineer will recommend technical configurations and operations procedures to continually improve the performance of BGRS systems. The Systems Engineer will provide reports on the health of the server infrastructure, including security compliance and capacity management.

Responsibilities

• Configure, manage and support BGRS' server and storage infrastructure to support business applications
• Configure, manage and support server and storage hardware and firmware by designing standard configurations, maintaining currency, updating inventory and configuration databases, and responding to requests and incident
• Configure, manage and support operating systems by designing standard configurations, maintaining currency, updating inventory and configuration databases, and responding to requests and incidents
• Configure, manage and support global virtualized and cloud business systems by designing standard configurations, maintaining currency, updating inventory and configuration databases, and responding to requests and incidents
• Configure and manage patch updates and software deployment packages
• Configure and manage automated monitoring for infrastructure and business applications
• Support the Security Team to remediate vulnerabilities including zero day threats as they occur
• Work with other teams to implement business and infrastructure projects – server and storage architecture, resource provisioning, software installations, application troubleshooting etc.
• Create and maintain documentation, including standards, network diagrams, drawings and deployment plans
• Participate in the troubleshooting and resolution of system and application incidents and problems
• Analyze root cause for server and application problems
• Share 7x24x365 on-call responsibilities with other team members
• Provide infrastructure metrics for team and executive reporting
• Participate in infrastructure and application Disaster Recovery design, setup and testing exercises

Qualifications

• 10+ years of operational experience working as a Systems Engineer in a mostly Windows Server environment
• Ability to independently perform system support responsibilities for environment build and maintenance, on call support and change requests including outside of business hours
• Expert knowledge of Windows server 2003 2012, Microsoft MCSE (Server Infrastructure) certification is an advantage
• Expert knowledge of Microsoft Active Directory infrastructure, GPO management, OU structure management, multiple geographically dispersed domain controller management
• Expert knowledge of VMWare vCenter (5.1, 5.5, 6.5), certification is an advantage
• Demonstrated experience of Citrix Presentation server 4.5 and XenApp (5.0, 7.6), certification is an advantage
• Demonstrated experience of storage management (Netapp and EMC preferred)
• Good experience working with Microsoft Distributed File System (DFS)
• Good experience implementing and administering common TCP/IP-based services, including DNS, DHCP, HTTP, SSH, SMTP
• Experience with monitoring tools, patch updates and software deployment packages (Solarwinds preferred, but not essential)
• Experience with enterprise antivirus management (Kaspersky preferred but not essential)
• Knowledge of installing and supporting Linux servers in a production environment
• Knowledge of ITIL best practices
• Knowledge of disaster recovery design, setup and testing exercises
• Experience using incident management tools to document hardware and software defects and resolution
• Excellent communication and interpersonal skills
• Ability to work with minimal to no supervision, and provide proactive updates to the leadership team
• Ability to foster a team environment through transparency and collaboration
• Ability to multi-task in a dynamic working environment

As an Equal Opportunity Employer, BGRS embraces diversity and, as such;is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.