JOB DESCRIPTION

The application support team is accountable for installing, monitoring, configuring and maintaining BGRS’s applications. As an Application Support Specialist, you will be a Tier 2 support for all BGRS applications; responsible for the applications stabilization using monitoring tools and performance monitoring. On top of installing and upgrading applications; this role will proactively monitor, troubleshoot and repair BGRS critical applications. The Application Support Specialist will use multiple ticket systems; Footprints and TFS to help manage the team’s workload.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for installing, configuring and maintaining BGRS’s applications.
• Participate in Application/Performance monitoring projects and initiatives.
• Will require to coordinate with multiple team members within the Application Support team and people from other technical and non-technical teams.
• Provide Tier 2 support to all BGRS applications and escalate to Tier 3 as required.
• Help improving the team’s processes and technical efficiencies.
• Plan, setup, configure, and maintain monitoring tools all BGRS applications as required.
• Plan, setup and support web applications in Microsoft IIS 7+ environment.
• Create and maintain, documentation, including operational, installation documentation and deployment plans.
• Monitor and resolve application alerts using BGRS’s suite of monitoring tools.
• Identify, diagnose, determine, and document root cause for application problems and assist Systems Engineering team on identifying server problems.
• Share on-call responsibilities with other team members.

Education and Experience:

• BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience.
• Microsoft MCSE (Server Infrastructure) certification is an asset.
• 3+ years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7+, MS .NET, SQL Server
• Ability to drive continuous improvement from a people, process, and technology perspective
• Experience with monitoring tools: SCOM, Solarwinds
• Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset.
• Possess an understanding of SDLC and ITIL Change Management Process.
• Experience using defect tracking tools to document and process documentation, hardware and software defects.
• Excellent communication and interpersonal skills.
• Ability to work with minimal to no supervision, and provide proactive updates to their leadership team.
• Ability to foster a team environment through transparency and collaboration
• Ability to multi-task in a dynamic working environment.

• Interpersonal skills with the ability to work in a fast]paced environment and participate as an independent contributor