Openings >> Operations Analyst
Operations Analyst
Summary
Title:Operations Analyst
ID:4375U
Location:CAN - Temporarily Remote
Description

Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.

 

Operations Analyst
 

This position is an integral part of the Operational Excellence and Governance Team. Reporting to the Manager, the successful candidate will provide analysis on current service timing, trending data for use in business operations, budgeting, client profitability and pricing. The individual will collaborate with various teams in the organization including Human Resources, Finance and Business Operations to understand business needs and create reporting to drive discussions. This role will be responsible for weekly and monthly reporting, communicating changes throughout the organization, and system testing and configuration.



Primary Responsibilities

  • Utilize advanced Microsoft Excel skills and labor management tools to project operational workforce needs in the short-term and long-term
  • Compile, timely and accurate workforce management reporting on a weekly, monthly and ad-hoc basis
  • Identify volume alteration triggers, variable data, and coordinate contingency plans for unusual volume in a constantly changing environment
  • Continually reviews report setups, codes and data to ensure valid information is being provided to the management team in regards to actual volumes, forecasted volumes, current headcount and budgeted headcounts
  • Assists with developing and maintaining reports to mine pertinent data on a re-occurring and/or ad-hoc basis
  • Proactively identify, support and coordinate report automation opportunities whenever possible
  • Utilizes various tools to analyze workload allocation across multiple office locations servicing a single client
  • Assist in implementing new workforce management tools and resources as they become available
  • Develop ad hoc reports relating to workforce management to meet internal business requirements as needed
  • As time studies are conducted and process efficiencies are recognized in the business operations, update the model to ensure accuracy at all times
  • Provide business support on the Kronos tool including configuration, testing and change implementation
  • Assist with implementation of governance process throughout the organization
  • Additional duties and projects as required

 

Qualifications

  • BA/BS in Math, Finance, Business, and/or equivalent related work experience
  • 1-3 years’ experience with utilizing and managing workforce Management tools
  • Results orientated self-starter - ability to prioritize, drive and achieve results through self and others while working to meet deadlines under pressure
  • High level of executive presence with the ability to interact at all levels and establish rapport with both internal and external stakeholders
  • Highly effective communicator with strong interpersonal, oral and written communication skills that allow for the clear articulation of strategy and ideas, in order to influence and set direction for team
  • Strong quantitative and analytical skills
  • Analytical thinker with the ability to interpret information and trends
  • Ability to analyze numerical data and provide recommendations for improvements
  • Strong customer service experience
  • Excellent problem solving skills and attention to detail required
  • Advanced Microsoft Excel Skills required
  • Microsoft Access experience a plus
  • Prior experience using and administering Kronos tools a plus

 

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law.

This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock