Role Profile Key Accountabilities:

• Relationship Management – Builds productive and collaborative working relationships with internal and external contacts.
• Customer Focus – Follows-up with customers on a regular basis to ensure and improve customers service.
• Results Delivery – Resolves issues of moderate scope and complexity where analysis of situations or data requires a variety of factors.
• Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others.

Primary Responsibilities:

• Adheres to the BGRS Premier Service Philosophy in all aspects of the assignment process.
• Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate.
• Carries out the pre assignment briefing and orientation of the assignee on the client’s policy, including compensation details where applicable.
• Provides continuing advice and support to both client and assignees, maintaining regular contact throughout the assignment.
• Updates the BGRS client database and provides the required data for the production of status reports.
• Initiates Premier Service assignee surveys.
• Participates as required in special projects to develop BGRS’ value.
• Undertakes other tasks as required.

Qualifications:

• Bachelor Degree or equivalent preferred with at least 1 year in a customer service position; a minimum of one year required with a preference for five years work history.
• Previous customer service experience may be considered favorably towards consultant promotional opportunities.
• Customer-oriented with excellent listening and consultative skills.

• Excellent organization, administration and planning skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently, prioritize and manage multiple projects in addition to day to day activities.
• Sensitivity to the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process.
• Ability to work well within a multicultural team.
• Ability to read and write Chinese to liaise with Client.
• Basic understanding in the areas of immigration and assignee transfer process.
• Flexibility and a willingness to undertake additional tasks, as required.
• Ability to handle pressure with tenacity and resilience.
• Ability to deliver against tight deadlines and expertly prioritize and manage multiple requests.