Relocation Associate

The Relocation Associate will assist the Client Services Team with the administration of Relocation Operations.

Responsibilities

• Drive a high level of customer and client satisfaction

• Provide administrative support to team

• Prepare and distribute forms and documentation as required

• Make initial telephone contact with relocating employees to confirm information and schedule appointments

• Manage destination referral follow up and documentation process for relocating employees

• Follow up with Broker Relocation Directors, Suppliers, Clients and Transferees on past due deliverables

• Incoming call support

• Prepare payment requests or vouchers

• Maintain hardcopy or electronic files

• Work file/data integrity audits and control reports.

• High Correctness of the basic paper works: Ensure 95% correctness of guide, project plan, SLA emails and assignment notification, IPR form, recurring payment etc.

• System Data Integrity: conduct regular audit in Novus and Onbase for all assignee files and make necessary amendment to improve the integrity.

• Support on ad-hoc projects and reports: assist with home leave allowance, VB number update, and local projects per client’s needs.

   

Qualifications

• High School diploma or equivalent

• Proficient in Microsoft Windows environment

• 1 + yr(s) customer service experience

• Administrative assistant experience preferred

• Some college coursework or equivalent experience preferred

• Real estate or related industry knowledge (mortgage, banking, paralegal) preferred