Primary Responsibilities:

• Manages the full International Relocation process ensuring high level of service delivery for international and domestic relocations.
• Adheres to the BGRS Premier Service Philosophy in all aspects of the assignment process.
• Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate.
• Carries out the pre assignment briefing and orientation of the assignee on the client’s policy, including compensation details where applicable.
• Provides continuing advice and support to both client and assignees, maintaining regular contact throughout the assignment.
• Updates BGRS client database and provides the required data for the production of status reports.
• Initiates Premier Service assignee surveys.
• Participates as required in special projects to develop BGRS’ value.
• Undertakes other tasks as required.

Qualifications:

• Diploma or Bachelor’s Degree in any field
• Previous work experience in the relocation sector with knowledge in the full relocation process and additional services such as; Household good moving, Destination services etc would be ideal
• Customer-oriented with excellent listening and consultative skills.
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Team oriented mindset, with a strong sense of care and urgency

Other Information:

• Excellent organization, administration and planning skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently, prioritize and manage multiple projects in addition to day to day activities.
• Sensitivity to the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process.
• Ability to work well within a multicultural team.
• Flexibility and a willingness to undertake additional tasks, as required.
• Ability to handle pressure with tenacity and resilience.
• Ability to deliver against tight deadlines and expertly prioritize and manage multiple requests.