Role Profile Key Accountabilities – BSS Level 3:

The Finance Assistant will have responsibility for administration, reporting and analysis activities supporting the Silverskills service delivery. The individual will be required to manage and track the frequent delivery of financial reports, invoices, Metric reports, use of Sharepoint and develop and enhance processes where improvements are identified. The individual will possess a knowledge of Accountancy to support the review of budgeting, forecasting, accrual reviews and ensuring invoices are complete and accurate.

Relationship Management – Interacts within their team and production teams, GFO Director and Silverskills associates

Customer Focus – Understands customer expectations identifies opportunities to ensure customer service levels are exceeded and flexible in approach.

Results Delivery – Exercises considerable judgment and initiative relying on established processes and practices for problem solution.

Strives for Excellence – Identifies personal development needs with People Manager and follows through on development activities for performance improvement where identified

Primary Responsibilities:

• Key SPOC and responsible for all Silverskills Administration activities
• Ensuring reports are provided accurately and timely into Sharerpoint.
• Review Invoices for accuracy by validating detailed transaction analysis
• Update forecast reviews and Act Vd Budget reports
• Daily , weekly, monthly review of On hold analysis and Turnaround Time and SLA reviews for transactional processing
• Daily collation, review and reporting of error logs,
• Holding Silverskills to account for SLA and error log failures
• Developing Weekly and Monthly Dashboards for Silverskills analysis for GFO director
• Ad hoc tasks as and when driven by business requirements on Silverskills activities.

Qualifications:

• Graduate education or equivalent combination of training and years of experience.
• Relocation industry related job experience preferred
• Minimum of 2 years of accounts payable or related experience including resolving complex issues
• Experience of supervising other staff and managing team workloads

Skills and Abilities

• Experience of managing client accounting processes
• Able to breakdown complex issues and problems into manageable components
• Self-starter with aptitude for independent problem resolution
• Strong knowledge of client accounting
• Experience of Shared Service Centre support functions
• Strong and clear verbal and written communication skills – ability to coach and develop others
• Strong technological skills e.g. Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook.
• Ability to manage workload of self and others in a high volume environment
• Demonstrated organization skills and ability to prioritize responsibilities to meet deadlines.
• Flexibility to adapt to procedural enhancements and modifications – as well as ability to assist in updating operation instructions to reflect these enhancements

Personal/ and of professional Characteristics

• Highly Motivated and Positive Attitude
• Highly process and control oriented – able to own and enforce standard processes across the team
• Takes personal responsibility.
• Adapts well to change
• Completer/finisher
• Responsible and accountable for expected results