Primary Responsibilities:

• Responsibility for the processing and auditing of customer and supplier payment requests received via IPR

• Auditing to policy or to IPR request ensuring documents are indexed accordingly.

• Managing own volumes and deadlines to ensure requests are processed on time and without error

• Maintains client mailbox using standard folders and methodology

• Identifying and immediately communicating any missing information preventing the payment from being completed.

• Payment Accuracy - Strives for 0% error rate on payments (wrong currency, wrong amount, wrong supplier, type and cash account, duplicate payment, wrong coding)

• Working to strict client and business SLAs and deadlines

• Understand the Financial Impact while processing the Expense/allowance/Invoice requests

• Follow up on any open queries and/or with Client Services to ensure timely resolution

• Resolve issues and problems that are raised by other team members

• Identifying and communicating areas for process improvement, or to improve efficiencies.

• Show a proactive and “can do “ attitude to work

• Helps other team members, shares knowledge and learning

• Builds positive, close and effective working relationships with Operations and other departments

   

Qualifications:

• Graduate education or equivalent combination of training and years of experience.

• Relocation industry related job experience preferred

• Minimum of 2 years of accounts payable or related experience including resolving complex issues

   

Skills and Abilities

• Experience of managing client accounting processes

• Able to breakdown complex issues and problems into manageable components

• Self-starter with aptitude for independent problem resolution

• Strong knowledge of client accounting and Accounts payable processes

• Strong and clear verbal and written communication skills

• Strong technological skills e.g. Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook.

• Ability to manage workload of self in a high volume environment

• Shows full attention to detail

• Customer focused (Internal / External)

• Ability to maintain working relationships

• Ability to work in changing work environment

Personal/ and of professional Characteristics

• Highly Motivated and Positive Attitude

• Highly process and control oriented – able to own and enforce standard processes across the team

• Takes personal responsibility.

• Adapts well to change

• Completer/finisher

• Responsible and accountable for expected results