Location:          Hong Kong
Region:            Asia Pacific
Role Profile:    Client Delivery Services (CDS) Level 3
Reports to:       Manager, Client Services
Start Date:        Immediately

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.
 
Role Profile Key Accountabilities:

• Relationship Management – Builds productive and collaborative working relationships with internal and external contacts
   
• Customer Focus – Follows-up with customers on a regular basis to ensure and improve customer service
   
• Results Delivery – Resolves issues of moderate scope and complexity where analysis of situations or data requires a variety of factors
   
• Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others

 
Role Overview:
 
To manage the delivery of the full spectrum of International Relocation/Assignment services to support the success of our corporate clients and their relocating employees around the world.
 
Primary Responsibilities:

• Be the first point of contact for all the relocation-related matters for assignees
• Provide consulting services to assignees as per client policies and conducting needs assessment for their relocation-related requirements, including housing preferences, household goods movement, schooling requirements, language training needs etc.
• Co-ordinate with various departments and destination service providers for the delivery of the authorized services and ensuring that clients’ service specifications are met with
• Co-ordinate with different parties for the timely submission of client-specific reports and ensuring the accuracy of the reports
• Process expense payments, review expenses reports and managing assignment cost analysis

Qualifications:

• Degree holder with at least 3+ years’ relevant experience in client-service field. Experience in handling relocation-related services in an in-house or vendor role will be highly preferred
• Customer-oriented with excellent listening and consultative skills
• Pro-active, well organized with good problem solving skills
• Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities
• Proficient in Microsoft environment and web applications
• Excellent command of both spoken and written English, proficiency in other languages would be advantageous