Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

Role Overview

The Associate Consultant acts as the primary point of contact for non-home sale relocation customers. This role is responsible for counseling customers on benefits provided by their employer and coordinating services across the supplier network, and other service teams to ensure customer satisfaction with relocation services.

What You’ll Be Doing

• Drive a high level of customer and client satisfaction.

• Counsel customers on relocation benefits provided by their employer.

• Coordination of all services delivered to customers.

• Provide guidance on rental properties and coordinates visits with real estate agents, rental agents and rental agencies.

• Assist customer in securing housing in new location.

• Administration of rental assistance, marketing assistance, destination service benefits.

• Drive high levels of service acceptance and supplier utilization.

• Manage exception process ensuring appropriate approvals are obtained.

• Execute customer service transactions, as required.

• Ensure system data integrity.

• Enforce client relocation policies for their transferees.

• Perform other duties as assigned.

What You Bring to BGRS

• 2+ years’ experience in a customer service role in relocation services or in related industry experience

• Proficient in Microsoft Office environment

• Customer focused

• Strong interpersonal skills

• Solid decision making skills

• Excellent verbal and written communication skills

• Ability to manage conflict

• Demonstrates flexibility and innovation

• Product knowledge

• Solid organizational skills

• Detail oriented

• Maintains effective working relationships

• Ability to handle multiple priorities

• BA/BS degree preferred

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

Equal Employment Statement

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.