Role Overview:

Building productive and collaborative working relationships with internal and external contacts.  Follows-up with customers on a regular basis to ensure and improve customer service.  Exercise judgment relying on defined processes and practices to determine appropriate action, and develops recommendations for improvement. Works with the People Manager to implement performance development activities.

Primary Responsibilities:

• Responsible for providing accurate and timely information to Transferees as defined by the GCRSS Contract with the Government of Canada
• Advise Transferees on all entitlements/benefits under the TBS relocation policies of specific entitlements/ benefits
• Advise Transferees on all aspects of relocation including (but not limited to) real estate practices, real estate contracts, mortgages, rental, house hunting trips
• Interpretation of legal documents such as purchase and sale agreements, deeds, mortgage documents, leases
• Responsible for delivering high level of customer service 
• Establishes the Transferee’s relocation budget in accordance the TBS relocation policy, practices and procedures and provides guidance in allocating the available funds
• Responsible for the accurate and timely input of Transferees’ relocation information in the database
• Accountable for the accurate and timely processing of Transferee expenses including the verification and reconciliation of all advances, payments and reimbursements
• Responsible for the overall quality of assigned files in accordance with company processes, working instructions and quality programs
• Responsible to act as approval authority for team members work to validate policy compliance, correct allocation of policy benefits in accordance with the move type, verification of file audit, file exceptions and service resolution
• Evaluates feasibility and makes recommendations regarding House Hunting Trips (HHT)
• Requests rental appointment with Rental Search Supplier at destination and advises Transferee of provincial tenancy guidelines

Qualifications:

• Excellent customer service, communication and time management skills
• Analytical, detail oriented, organized and ability to prioritize
• Client service oriented with excellent telephone manner
• Superior verbal and written communication skills
• Background in relocation, residential real estate, residential mortgages, legal or banking is an asset
• Professional, self-starter with the ability to work with minimal supervision in a fast-paced environment
• Team player who is willing to assume additional responsibilities and work flexible hours as required
• Computer proficiency in a Windows environment including outlook, Word, Excel, Internet, e-mail and various software programs
• Accurate keyboarding/data entry skills are essential
• Experience in daily office administration with a competency in basic accounting procedures
• Bilingualism (English/French) is required

Other Information:  
 
• Shift work will be required 7 a.m. to 8 p.m EST.
• Reliability status security clearance granted by CIISD, PWGSC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO).
• Additional security clearance through RCMP may be required.

BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.