Openings >> Relocation Assistance Agent
Relocation Assistance Agent
Summary
Title:Relocation Assistance Agent
ID:4244CAN-9-1AAB--
Location:Singapore
Description
Who is BGRS?
At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.


What You'll Be Doing

We are looking for Relocation Assistance Agents who will provide relocation policy advice to our customers through multiple channels. All relocation advice must be administered within the prescribed relocation policy, while also meeting the expected level of service as required based on our Service Level Agreement. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision. 

We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist.  Contribute your skills and strengths to help our customers deal with important decisions in their lives!

This is a permanent full-time position.


Primary Responsibilities:

• Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers
• Effectively resolve complex relocation problems within the constraints of the relocation policy
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Complete all daily assigned call backs and follow ups to ensure customer satisfaction
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures
• Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
• Various administrative tasks including record keeping and data entry


What You Bring to BGRS

• College/university graduate or equivalent work experience
• Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center
• Good interpersonal and communication skills
• Superior customer service skills and orientation
• Collaborative style needed
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills
• Ability to plan and manage work under time constraints, without direct supervision
• Bilingualism is an asset


Key Competencies:

• Excellent verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Tech savvy
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience


Other Information:

• Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)

 


What BGRS Offers

  • Competitive salary and incentive plans
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
 

Follow BGRS

 

BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.


 
This opening is closed and is no longer accepting applications
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