Location:          Hong Kong
Region:            Asia Pacific
Role Profile:     Client Delivery Services (CDS) Level 3
Reports to:       Director, Client Services
Start Date:        Immediately
 
 
Role Profile Key Accountabilities:

• Relationship Management – Builds productive and collaborative working relationships with internal and external contacts
• Customer Focus – Follows-up with customers on a regular basis to ensure and improve customer service
• Results Delivery – Resolves issues of moderate scope and complexity where analysis of situations or data requires a variety of factors
• Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others

 
Role Overview:
 
To manage the delivery of the full spectrum of International Relocation/Assignment services to support the success of our corporate clients and their relocating employees around the world.
 
Primary Responsibilities:

• Be the first point of contact for all the relocation-related matters for assignees
• Provide consulting services to assignees as per client policies and conducting needs assessment for their relocation-related requirements, including housing preferences, household goods movement, schooling requirements, language training needs etc.
• Co-ordinate with various departments and destination service providers for the delivery of the authorized services and ensuring that clients’ service specifications are met with
• Co-ordinate with different parties for the timely submission of client-specific reports and ensuring the accuracy of the reports
• Process expense payments, review expenses reports and managing assignment cost analysis

Qualifications:

• Degree holder with at least 3+ years’ relevant experience in client-service field. Experience in handling relocation-related services in an in-house or vendor role will be highly preferred
• Customer-oriented with excellent listening and consultative skills
• Pro-active, well organized with good problem solving skills
• Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities
• Proficient in Microsoft environment and web applications
• Excellent command of both spoken and written English, proficiency in other languages would be advantageous