Consultant
Summary
Title: | Consultant |
---|---|
ID: | 4158A |
Location: | Hong Kong |
Description
Location: Hong Kong
Region: Asia Pacific
Role Profile: Client Delivery Services (CDS) Level 3
Reports to: Director, Client Services
Start Date: Immediately
Role Profile Key Accountabilities:
Role Overview:
To manage the delivery of the full spectrum of International Relocation/Assignment services to support the success of our corporate clients and their relocating employees around the world.
Primary Responsibilities:
Region: Asia Pacific
Role Profile: Client Delivery Services (CDS) Level 3
Reports to: Director, Client Services
Start Date: Immediately
Role Profile Key Accountabilities:
- Relationship Management – Builds productive and collaborative working relationships with internal and external contacts
- Customer Focus – Follows-up with customers on a regular basis to ensure and improve customer service
- Results Delivery – Resolves issues of moderate scope and complexity where analysis of situations or data requires a variety of factors
- Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others
Role Overview:
To manage the delivery of the full spectrum of International Relocation/Assignment services to support the success of our corporate clients and their relocating employees around the world.
Primary Responsibilities:
- Be the first point of contact for all the relocation-related matters for assignees
- Provide consulting services to assignees as per client policies and conducting needs assessment for their relocation-related requirements, including housing preferences, household goods movement, schooling requirements, language training needs etc.
- Co-ordinate with various departments and destination service providers for the delivery of the authorized services and ensuring that clients’ service specifications are met with
- Co-ordinate with different parties for the timely submission of client-specific reports and ensuring the accuracy of the reports
- Process expense payments, review expenses reports and managing assignment cost analysis
- Degree holder with at least 3+ years’ relevant experience in client-service field. Experience in handling relocation-related services in an in-house or vendor role will be highly preferred
- Customer-oriented with excellent listening and consultative skills
- Pro-active, well organized with good problem solving skills
- Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities
- Proficient in Microsoft environment and web applications
- Excellent command of both spoken and written English, proficiency in other languages would be advantageous
This opening is closed and is no longer accepting applications