Role Profile Key Accountabilities – CDS Level 4:

Team lead will have an expert knowledge of Accounts payable process and will be leading a team of 8-10 people. Team Lead will have ability to work independently and guide team members on process, client policy and procedures.

• Relationship Management – Builds working relationships with internal and external contacts to collaborate on various matters.

   

• Customer Focus – Proactively corrects and resolves customer service issues and monitors customer satisfaction.

   

• Results Delivery – Resolves issues of varied scope and complexity where analysis of data requires evaluation of identifiable factors.

   

• Strives for Excellence – Works with People Manager to implement performance development activities, including self development actions.

Primary Responsibilities:

• Leads the daily operations of the team as a trouble shooter and subject matter expert for operational questions
• Plan, direct, and co-ordinate the work flows, processes, and policies necessary in order to ensure objectives, deadlines and work responsibilities are met.
• Auditing of high value transactions.
• Provide technical support in complex areas of disbursement, recall, return, on hold etc. as required. Excellent knowledge of global banking requirement.
• Will be responsible for process documentation, process flow and will ensure the documentation are updated regularly.
• Manages both internal and external resources in order to meet the needs of the customer and client
• Provide regular & ad hoc reports and analyses relating to the process/region handled
• As required, participates in, and, as appropriate, leads the training and development of team
• Ability to multi-task and complete projects with limited supervision
• Mentor and provide guidance to peers, and other team members.
• Maintain controls and procedures of accounts payable process within the scope of the role.
• Support Manager with special projects including on process improvements.
• Provide timely and adequate feedback to team members about their performance and discuss with Supervisor for performance development of team members.

Qualifications:

• Graduate education or equivalent combination of training and years of experience.

• Relocation industry related job experience preferred

• 5-7 years of accounts payable or related experience including resolving complex issues

• Experienced in operation of banking payment software preferred.

• Pro-active, well organized with good problem solving skills

• Excellent written and verbal communication and interpersonal skills

• Ability to work independently, prioritize and manage day to day activities

• Time Management Skills in a high volume environment

• Excellent organization, administration and planning skills

   

   

Personal/ and of professional Characteristics

• Highly Motivated and Positive Attitude

• Highly process and control oriented – able to own and enforce standard processes across the team

• Takes personal responsibility and adapts well to change

• Responsible and accountable for expected results