Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.

Team Leader, Client Services
The Team Leader, Client Services provides day-to-day work direction to a team and ensures the delivery of superior customer service and the achievement of performance metrics as stipulated within client service level agreements.

Responsibilities

• Leads the daily operations of the team as a trouble shooter and subject matter expert for operational questions and customer/client service intervention
• As determined by the Manager/Director, effectively handles a modified caseload to include VIP or specialty files and manages the client relationships on day-to-day issues
• Provides the highest level of customer service by communicating effectively with the customer, client, management, and operational team
• Leads team member training and development of future global assignment team members
• Monitor shared mailboxes and coordinate communications to stakeholders
• Maintain client SLA standards within the team and assist with client reporting
• Train and coach BGRS' Premier Service standards, assuring that both the new and experienced consultants have the tools needed to best do their jobs
• Work with the Manager, Client Services on projects as requested and provide regular feedback on team needs and performance
• Host regular meetings with the team and/or the client as required

Qualifications

• University degree or equivalent work experience preferred
• 3+ years of experience in global assignment management or similar level of responsibility in a customer service role in the relocation Industry
• Experience with international compensation
• Domestic and international relocation background and experience
• Strong technological skills
• Tenacity in finding solution to customer issues
• Ability to handle stress and maintain a professional demeanor
• Passion for delivering outstanding customer service as well as the ability to lead and motivate others

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law.