| Title: | Team Leader, Client Services |
|---|---|
| ID: | 4167UA |
| Location: | Burr Ridge, IL |
Company
BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.
Team Leader, Client Services
The Team Leader, Client Services provides day-to-day work direction to a team and ensures the delivery of superior customer service and the achievement of performance metrics as stipulated within client service level agreements.
Responsibilities
- Leads the daily operations of the team as a first level of escalation/problem-solver/subject matter expert for international and domestic operational questions (visa and immigration, compensation, tax, domestic home sale, etc.)
- Effectively handles a modified caseload and manages relationships across a multi-client portfolio on day-to-day issues as well as duties surrounding reporting and data integrity
- Provides the highest level of customer service by communicating effectively with the customer, client, management, and operational team (internally and externally)
- As required, participates in, and, as appropriate, leads the team members on training and development of future global assignment team members
- Acts as an extension of the Account Manager
Qualifications
- BA/BS degree or exceptional work experience in lieu, advanced degree (or progress toward) preferable
- 3+ years of experience in global assignment management or similar level of responsibility in a customer service role within a global industry
- Experience with international compensation / monetary structure
- Domestic (relocation) background and experience
- Strong technological savvy
- Tenacity in finding solution to customer issues
- Ability to handle stress and maintain a professional demeanor
- Passion for delivering outstanding customer service as well as the ability to lead and motivate others
- Some travel may be required
As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.
