Company

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers.

Operations Analyst

This position is an integral part of the Operational Excellence and Governance Team. Reporting to the Manager, the successful candidate will provide analysis on missed KPIs and Financial SLAs for various departments and Customer Survey and Kronos data. The individual will collaborate with various teams in the organization including client services, Global Financial Operations to capture root causes and implementation plans. This role will be responsible for weekly and monthly reporting of key insights from the data analysis.

Primary Responsibilities

• Analyzing and mining missed KPIs data pertains to BGRS internal processes of various departments to identify patterns and correlations among the various data points
• Document and consolidate root causes, action items, implementation plan and monitor & report out progress on a monthly basis
• Analyzing and mining BGRS customer survey data (Pulse and Premier) to identify patterns and areas of improvements
• Analyzing and mining Kronos timing data to identify services that take longer to deliver services and recommend areas of improvements
• Use statistical methods to analyze data and generate useful business insights
• Identify and recommend new ways to improve efficiency by streamlining and or automating business processes
• Develop templates and reports to share progress of KPIs missed
• Use data to depict trends in the client base and the customer population as a whole
• Assist reporting analysts with documenting detailed business requirements using appropriate templates and techniques
• Proactively identify, support and coordinate report automation opportunities whenever possible
• Assist with implementation of governance process throughout the organization
• Additional duties and projects as required

Qualifications

• BA/BS in Math, Finance, Business, and/or equivalent related work experience
• 1-3 years’ experience in a data analyst role
• Results orientated self-starter - ability to prioritize, drive and achieve results through self and others while working to meet deadlines under pressure
• High level of executive presence with the ability to interact at all levels and establish rapport with both internal and external stakeholders
• Highly effective communicator with strong interpersonal, oral and written communication skills that allow for the clear articulation of strategy and ideas, in order to influence and set direction for team
• Strong quantitative and analytical skills
• Analytical thinker with the ability to interpret information and trends
• Ability to analyze numerical data and provide recommendations for improvements
• Excellent problem solving skills and attention to detail required
• Advanced Microsoft Excel Skills required
• Microsoft Access experience a plus

As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law.