Openings >> Application Support Specialist
Application Support Specialist
Summary
Title:Application Support Specialist
ID:4939CA
Location:Singapore - Hybrid
Description
Who is BGRS?

At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.

BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.

What You'll Be Doing

The Technical Support Specialist is a member ot the Application Support Team which is accountable for installing, monitoring, configuring and maintaining BGRS’s applications. In this role, you will be a Tier 2 support for all BGRS applications; responsible for the applications stabilization using monitoring tools and performance monitoring.  On top of installing and upgrading applications; this role will proactively monitor, troubleshoot and repair BGRS critical applications. The Technical Support Specialist will use multiple ticket systems; Footprints and TFS to help manage the team’s workload. 

Primary Responsibilities:
  • Responsible for installing, configuring and maintaining BGRS’s applications.
  • Participate in Application/Performance monitoring projects and initiatives.
  • Will require to coordinate with multiple team members within the Application Support team and people from other technical and non-technical teams.
  • Provide Tier 2 support to all BGRS applications and escalate to Tier 3 as required.BGRS
  • Help improving the team’s processes and technical efficiencies.
  • Plan, setup, configure, and maintain monitoring tools all BGRS applications as required.
  • Plan, setup and support web applications in Microsoft IIS 7+ environment.
  • Create and maintain documentation, including operational, installation documentation and deployment plans.
  • Monitor and resolve application alerts using BGRS’s suite of monitoring tools.
  • Identify, diagnose, determine, and document root cause for application problems and assist Systems Engineering team on identifying server problems.
  • Share on-call responsibilities with other team members.
What You Bring to BGRS
  • BS degree in Information Technology, Computer Science, or related field, can be substituted for sufficient work experience. 
  • Microsoft MCSE (Server Infrastructure) certification is an asset.
  • 3+ years’ experience deploying, maintaining and troubleshooting technologies built on the Microsoft Windows stack – IIS 7+, MS .NET, SQL Server
  • Ability to drive continuous improvement from a people, process, and technology perspective
  • Experience with monitoring tools: SCOM, Solarwinds
  • Understanding the implementation and administration of common TCP/IP-based services: including DNS, DHCP, HTTP, SSH, SMTP is an asset.
  • Possess an understanding of SDLC and ITIL Change Management Process.
  • Experience using defect tracking tools to document and process documentation, hardware and software defects.
  • Excellent communication and interpersonal skills.
  • Ability to work with minimal to no supervision, and provide proactive updates to their leadership team.
  • Ability to foster a team environment through transparency and collaboration
  • Ability to multi-task in a dynamic working environment.
  • Interpersonal skills with the ability to work in a fastĀ]paced environment and participate as an independent contributor
Other Information:
  • Reliability status security clearance granted by CISD, PSPC; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO).
What BGRS Offers
  • Competitive salary and incentive plans
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development
Follow BGRS


BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.
This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock