| Title: | Consultant |
|---|---|
| ID: | 5374A |
| Location: | Hong Kong |
Who is BGRS?
At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.
BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.
Role Overview:
- Manages all aspects of the relocation process (immigration, HHG, shipment, home, school search etc).
- Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate.
- Carries out the pre-assignment briefing and orientation of the assignee on the client’s policy, including compensation details where applicable.
- Provides continuing advice and support to both client and assignees, maintaining regular contact throughout the assignment.
- Updates the BGRS client database and provides the required data for the production of status reports.
- Initiates Service Excellence assignee surveys.
- Participates as required in special projects to develop BGRS’ value.
- Undertakes other tasks as required.
- 1-2 years’ relevant experience in a customer service role. Prior global talent mobility experience is an advantage.
- Good level of self-awareness (self-control) and a positive outlook
- Customer-oriented with excellent listening, consultative and communication skills
- Pro-active, positive, adaptable, well organized with good problem solving skills and attention to detail
- Empathy towards the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process
- Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities, achievement orientated
- Proficient in Microsoft Office environment and web applications
- Excellent written and verbal communication and interpersonal skills. A command of both spoken and written English, proficiency in other languages would be advantageous
- Flexibility and a willingness to undertake additional tasks, as required.
Other Information:
- Excellent organization, administration and planning skills.
- Quick thinking and able to solve problems.
- Ability to handle pressure with tenacity and resilience and deliver within tight deadlines.
What BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
Follow BGRS
As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks.
