Associate Consultant
Summary
| Title: | Associate Consultant |
|---|---|
| ID: | 5100U-A |
| Location: | Detroit, MI |
Description
Who is BGRS?
At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.
BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.
Role Overview
The Associate Consultant acts as the primary point of contact for US inbound Immigration. This role is responsible for counseling customers on benefits provided by their employer and coordinating services across the supplier network, and other service teams to ensure customer satisfaction with immigration services provided.
What You'll Be Doing
At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.
BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.
Role Overview
The Associate Consultant acts as the primary point of contact for US inbound Immigration. This role is responsible for counseling customers on benefits provided by their employer and coordinating services across the supplier network, and other service teams to ensure customer satisfaction with immigration services provided.
What You'll Be Doing
- Counsel customers on relocation benefits provided by their employer.
- Ensure the assignee receives briefings on VISA Type
- Upload all application documentation in a timely manner
- Provide consistent meetings and task updates with the assignee while in the immigration process to ensure all phases are on track and on target
- Effectively monitor the VISA process end to end while providing exceptional communication with the assignee.
- Ensure the necessary documents are collected and on file.
- Ensure computer systems are updated accurately with the required data and follow up on any missing information monthly from the data integrity reports.
- Ensure all VISA and Passport dates are maintained and updated.
- Ensure the supplier performance is on task and on target for delivering services as required through the scope of services.
- Drive a high level of customer and client satisfaction.
- Coordination of all services delivered to customers.
- Manage exception process ensuring appropriate approvals are obtained.
- Ensure system data integrity.
- Handle inbound immigration processes
- Perform other duties as assigned.
What You Bring to BGRS
- BA/BS or equivalent work experience
- 2+ years experience in a customer service role in relocation services or in related industry experience
- Proficient in Microsoft Office environment
- Customer focused
- Strong interpersonal skills
- Solid decision making skills
- Excellent verbal and written communication skills
- Ability to manage conflict
- Demonstrates flexibility and innovation
- Product knowledge
- Solid organizational skills
- Detail oriented
- Maintains effective working relationships
- Ability to handle multiple priorities
What BGRS Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
Follow BGRS
As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and fingerprint processing.
This opening is closed and is no longer accepting applications
