Consultant
Summary
| Title: | Consultant |
|---|---|
| ID: | 4162A |
| Location: | India - Hybrid |
Description
Location: Shanghai
Region: Asia Pacific
Role Profile: Client Delivery Services (CDS) Level 3
Reports to: Manager, Client Services
Start Date: Immediately
Role Profile Key Accountabilities:
Primary Responsibilities:
Region: Asia Pacific
Role Profile: Client Delivery Services (CDS) Level 3
Reports to: Manager, Client Services
Start Date: Immediately
Role Profile Key Accountabilities:
- Relationship Management – Builds productive and collaborative working relationships with internal and external contacts.
- Customer Focus – Follows-up with customers on a regular basis to ensure and improve customers service.
- Results Delivery – Resolves issues of moderate scope and complexity where analysis of situations or data requires a variety of factors.
- Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others.
Primary Responsibilities:
- Be the primary point of co-ordination for all the relocation-related matters for assignees.
- Pro-actively liaise with Clients’ HR mobility team to understand and meet clients’ needs as appropriate. Update HR mobility team with service delivery status when necessary.
- Provide consulting services to assignees as per client policies and conducting needs assessment for their relocation-related requirements, including housing preferences, household goods movement, schooling requirements, immigration requirements, language training needs etc.
- Co-ordinate with various departments and destination service providers for the delivery of the authorized services and ensuring that clients’ service specifications are met with; cycle back DSP performance with manager.
- Co-ordinate with different parties for the timely submission of client-specific reports and ensuring the accuracy of the report.
- Provides back up to team members on vacation and leave. Sharing knowledge and practices with other team member.
- Process billing, expense payments, review expenses reports and managing assignment cost analysis.
- Undertakes other tasks and special projects as required.
Qualifications:
- Degree holder with at least 3 years’ relevant experience in client-service field. Experience in handling relocation-related services in an in-house or vendor role will be highly preferred
- Customer-oriented with excellent listening, consultative and communication skills
- Pro-active, positive, well organized with good problem solving skills
- Team player with the ability to work independently, prioritize and manage multiple projects in addition to day-to-day activities
- Proficient in Microsoft environment and web applications
- Excellent command of both spoken and written English, proficiency in other languages would be advantageous
This opening is closed and is no longer accepting applications
