Openings >> Consultant
Consultant
Summary
Title:Consultant
ID:4342A
Location:India - Temporarily Remote
Description
  • Relationship Management – Builds productive and collaborative working relationships with internal and external contacts.
  • Customer Focus – Follows up with customer on a regular basis to ensure and improve customer service.
     
  • Results Delivery – Exercises judgment relying on defined processes and practices to determine appropriate action and develops recommendations for improvement.
  • Strives for Excellence – Uses knowledge to support immediate team and may serve as a technical resource to others.

 

Primary Responsibilities:

  • Adheres to the BGRS Premier Service Philosophy in all aspects of the assignment process
  • Manages all activities, including those performed by third party suppliers related to the transfer process, the ongoing assignment and repatriation where appropriate
  • Carries out the pre assignment briefing and orientation of the assignee on the client’s policy, including compensation details where applicable
  • Provides continuing advice and support to both client and assignees, maintaining regular contact throughout the assignment
  • Updates the BGRS client database and provides the required data for the production of status reports
  • Initiates Premier Service assignee surveys
  • Participates as required in special projects to develop GRS’ value
  • Undertakes other tasks as required.

Qualifications:

  • Bachelor Degree or equivalent preferred with at least 1 year in a customer service position; a minimum of one year required with a preference for five years work history
  • Previous customer service experience may be considered favorably towards consultant promotional opportunities.
  • Customer-oriented with excellent listening and consultative skills.

 

Other Information:

  • Excellent organization, administration and planning skills.
  • Excellent written and verbal communication and interpersonal skills.
  • Ability to work independently, prioritize and manage multiple projects in addition to day to day activities.
  • Sensitivity to the needs of culturally diverse relocating employees and their families as well as the stress brought on by the relocation process.
  • Ability to work well within a multicultural team.
  • Basic understanding in the areas of immigration and assignee transfer process.
  • Flexibility and a willingness to undertake additional tasks, as required.
  • Ability to handle pressure with tenacity and resilience
  • Ability to deliver against tight deadlines and expertly prioritize and manage multiple requests

 

BGRS values diversity in the workplace and is an equal opportunity employer. We thank all candidates who apply, however, only those selected for a personal interview will be contacted.

This opening is closed and is no longer accepting applications
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